Privacy & Cookies Policy
Terms & Conditions
This Site is owned and operated by Fitbug Limited of 1st Floor, 47-49 Kentish Town Road, London NW1 8NX and registered at 1st Floor, 47-49 Kentish Town Road,London NW1 8NX under company number 05029624 ("Fitbug"). Our VAT number is 84308506012.
The Fitbug Group (which means Fitbug Limited and its associated companies) is committed to protecting your privacy and this Privacy & Cookies Policy sets out our privacy practices. Please take the time to review this Privacy & Cookies Policy carefully as it tells you how your personal information will be treated by us.
By using any Fitbug site (a "Site") and our services, you unconditionally agree to be bound by this Privacy & Cookies Policy. Fitbug wants to offer you the best possible Internet experience. Consequently, additional functions, features, products or services are incorporated into the Fitbug's websites from time to time.
This, and our commitment to protecting the privacy of your personal information, may result in periodic changes to this Privacy & Cookies Policy. As a result, please remember to refer back to this Privacy & Cookies Policy regularly to review any amendments. Any questions regarding our Privacy & Cookies Policy should be directed to Fitbug's Privacy & Cookies Policy Manager (see the section "Contacting us" below).
What do we collect and use personal information for?
In order to:
- Administer your accounts and subscriptions with us;
- Process orders, payments or applications submitted by you;
- Customise the service we provide to you;
- Administrate or otherwise carry out our obligations in relation to any agreement you have with us including your subscription to our service
- Verify your identity (for example, in the event you are a competition winner)
- Anticipate and resolve problems with any goods or services supplied to you
- Carry out market research and tracking of sales data
- Send you information about products and services (if you have chosen to receive such information)
- Pass your information to our loyalty scheme / reward programme partners in order that they can manage your membership and award you points
We need to collect and process personal information about you (including your name, a user name, gender, birth date, and, in connection with your password, an answer to a question that only you would know). We may ask you for this information through our Site, or via one of our telephone operators. Certain information is collected automatically, as described later in this Privacy & Cookies Policy.
If you use a Fitbug Lab Kiosk, the information we collect about you will be included with your membership data and used by us to manage your use of our services.
Although we do not make it compulsory to give us every item of information we ask for, the more information you volunteer (and the more accurate it is), the better we can tailor our services for you.
Certain Fitbug products or services may be offered in conjunction with our carefully chosen partners such as product fulfillment partners. If in order to use that service or purchase a particular product, your personal information needs to be shared or if our partner needs to collect and use it, then we will tell you when you first go to use that service. Please note that certain products or services may be unavailable if you do not want to disclose the personal information you are asked for.
{if $siteID eq 1}Where you are a member of a loyalty scheme or rewards programme operated by one of our partners, and you are able to earn points through your use of the Site:
1. We may pass certain of your personal information, to the relevant partner, in order that they can manage your membership of the loyalty scheme or rewards programme and award you points. Fitbug is not responsible for the use of your personal data by the operator of any other partner loyalty scheme, and you should ensure you read the relevant privacy policy issued by the relevant operator.
2. The operation of that scheme or programme, and the award and redemption of points, will be solely the responsibility of that partner, and not Fitbug, and any questions or complaints that you may have about the scheme or programme, including your membership of it, should be directed to the relevant partner, and not Fitbug.
3. In the event that you a are a Nectar Collector and have opted in to receive Nectar Points through use of the Site, Fitbug will share your activity information (such as steps and nutrition), with Loyalty Management UK Limited in order for LMUK to manage your Nectar account and award you Nectar points. Fitbug may also share your responses to the Fitbug Health questionnaire to assist LMUK with managing the Nectar Programme.
{/if}Log files/IP addresses
When you visit our Sites, we may automatically log your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server. We use IP addresses to help us administer the Site and to collect broad demographic information for aggregate use.
Non personal information
We may automatically collect non-personal information about you such as the type of Internet browsers you use or the site from which you linked to our Sites. You cannot be identified from this information and it is only used to assist us in providing an effective service on our Sites. We may from time to time supply the owners or operators of third party sites from which it is possible to link to our Sites with information relating to the number of users linking to our Sites from their sites. You cannot be identified from this information.
Employee Membership
Where your Subscription to the Service was arranged in connection with your employer, we may, from time to time with your permission provide to your employer data concerning activity, nutrition, health checks and other Fitbug Lab Kiosk generated data.
We may in any event provide your employer with aggregated statistical data concerning activity, nutrition, health checks and the Fitbug Lab Kiosk data which may identify groups of individuals (such as teams or departments).
Information placed on your computer
{if $siteID eq 1}When you interact with our Sites, we try to make that experience simple and meaningful. When you visit our Sites, our web server sends a cookie to your computer. Cookies are small pieces of information which are issued to your computer when you visit a website and which store and sometimes track information about your use of the Site. A number of cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when you return to the Site and will last for longer.
We use cookies to:
- remember that you have visited us before; this means we can identify the number of unique visitors we receive. This allows us to make sure we have enough capacity for the number of users that we get;
- remember your selected country;
- customize elements of the promotional layout and/or content of the pages of the Site (depending on whether you are an existing member who has logged in or are a visitor to the Site);
- collect anonymous statistical information about how you use the Site (including how long you spend on the Site) and where you have come to the Site from, so that we can improve the Site and learn which parts of the Site are most popular with visitors;
- allow our partners to gather information about the pages on the Site that you visit, and also other information about other websites that you visit, so as to place you in a "market segment". This information includes the name of your internet service provider. This information is then used to place interest-based advertisements on the Site which it is believed will be relevant to your market segment. For more information about this type of interest based advertising, and about how to turn this feature off please visit www.youronlinechoices.co.uk [or follow the link to the website of our advertising partners shown below; and
- tracking which third party websites you visit before and after visiting our Sites, for the purposes of our participation in third party affiliate marketing programmes.
Some of the cookies used by our Sites are set by us, and some are set by third parties who are delivering services on our behalf. Most web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You can also learn more about cookies by visiting www.allaboutcookies.org which includes additional useful information on cookies and how to block cookies using different types of browser. Please note, however, that by blocking or deleting cookies used on our Sites, you may not be able to take full advantage of our Sites.
Our cookies
| Cookie name | Purpose | Type and duration |
|---|---|---|
| CountrySelection | holds selected country | 30 days |
| fitbughome | to indicate if user is existing member | 7 days |
In addition to cookies, tracking Gifs may be set by us or third parties in respect of your use of the Site. Tracking Gifs are small image files within the content of the Site or the body of our newsletters so we or third parties can understand which parts of the Site are visited and whether particular content is of interest.
{/if} {if $siteID eq 2}When you interact with our Sites, we try to make that experience simple and meaningful. When you visit our Sites, our web server sends a cookie to your computer. Cookies are small pieces of information which are issued to your computer when you visit a website and which store and sometimes track information about your use of the Site. A number of cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when you return to the Site and will last for longer.
We use cookies to:
- remember that you have visited us before; this means we can identify the number of unique visitors we receive. This allows us to make sure we have enough capacity for the number of users that we get;
- remember your selected country;
- customize elements of the promotional layout and/or content of the pages of the Site (depending on whether you are an existing member who has logged in or are a visitor to the Site);
- collect anonymous statistical information about how you use the Site (including how long you spend on the Site) and where you have come to the Site from, so that we can improve the Site and learn which parts of the Site are most popular with visitors;
- allow our partners to gather information about the pages on the Site that you visit, and also other information about other websites that you visit, so as to place you in a "market segment". This information includes the name of your internet service provider. This information is then used to place interest-based advertisements on the Site which it is believed will be relevant to your market segment. For more information about this type of interest based advertising, and about how to turn this feature off please visit www.youronlinechoices.co.uk [or follow the link to the website of our advertising partners shown below; and
- tracking which third party websites you visit before and after visiting our Sites, for the purposes of our participation in third party affiliate marketing programmes.
Some of the cookies used by our Sites are set by us, and some are set by third parties who are delivering services on our behalf.
Most web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You can also learn more about cookies by visiting www.allaboutcookies.org which includes additional useful information on cookies and how to block cookies using different types of browser. Please note, however, that by blocking or deleting cookies used on our Sites, you may not be able to take full advantage of our Sites.
Our cookies
| Cookie name | Purpose | Type and duration [i.e. session only or persistent] |
|---|---|---|
| CountrySelection | holds selected country | 30 days |
| fitbughome | to indicate if user is existing member | 7 days |
In addition to cookies, tracking Gifs may be set by us or third parties in respect of your use of the Site. Tracking Gifs are small image files within the content of the Site or the body of our newsletters so we or third parties can understand which parts of the Site are visited and whether particular content is of interest.
{/if}Improving our service
If you have agreed that we can, staff from Fitbug, or from our agents, may contact you from time to time by e-mail or by telephone in order to get your views and comments on the service we provide to you.
Disclosing your information to others
Other than the disclosures referred to in this policy, we will not disclose any personal information without your permission unless we are legally entitled or obliged to do so (for example, if required to do so by Court order or for the purposes of prevention of fraud or other crime).
We will only sell your personal information to a third party as part of a sale of the assets of a Fitbug Group company.
Information about products and services
It is very important to us that we provide you with the highest level of service. In order to help us do this, where you have agreed to receive such information (including signing up for a Fitbug newsletter) from time to time companies in the Fitbug Group may send you details of products and services which we think may be of interest to you. In addition, from time to time (again, where you have agreed, including signing up for a Fitbug newsletter), companies in the Fitbug group may share the information you supply to us with selected third parties to enable them to send you information which may be of interest to you.
Keeping our records accurate
We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, you may do so at any time using the [GET MOVIN'] feature [MY PROFILE]. If you have another query relating to your information, please contact us as set out below.
Public forums and chat rooms
Fitbug's Sites may make chat rooms, forums, message boards, and/or news groups available to its users. Any information that is disclosed in these areas becomes public information and you should always be careful when deciding to disclose your personal information.
Third party sites
We cannot be responsible for the privacy policies and practices of other websites even if you access them using links from our Sites and recommend that you check the policy of each site you visit.
Transferring your personal information outside the European Economic Area
As part of the services offered to you through our Site, the information you provide to us may be transferred to countries outside of the European Economic Area ("EEA"). By way of example, this may happen if any of our or our hosting provider's servers are from time to time located in a country outside of the EEA or one of our service providers or partners is located in a country outside of the EEA. These countries may not have similar data protection laws to the EEA. If we transfer your information outside of the EEA in this way, we will take appropriate steps to ensure that your privacy rights continue to be protected.
In addition, if you use our services while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those services.
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